Asset Health & Management Page

As an accredited WIRSAE entity, we provide temporary disconnections and reconnections in the event of non-payment for non-household properties. We act on behalf of our client to create a hassle-free optimised solution to resolve outstanding debt from customers.

We are experts in resolving key problems that water and other utility companies need to address 



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What’s the challenge?

Water companies must ensure their assets are maintained appropriately to benefit both current and future generations. Ofwat has identified asset health as a crucial factor in supporting network and service resilience. Thus, asset health serves as a vital indicator of a company’s ability to continue performing its functions for the benefit of customers and the environment, both now and in the future.

Poor asset health arises when assets deteriorate to the point where the risk of failures, impacting customers and the environment, becomes unacceptably high. This deterioration signifies decreased reliability. However, defining unacceptable risk solely by the probability of failure is overly simplistic.

The MOSL Market Improvement Fund Project No Flow has highlighted inconsistencies in wholesaler asset management and meter replacement programs, with some lacking any program at all.

Asset health significantly contributes to resilience, which encompasses the ability to cope with and recover from disruptions, as well as anticipate trends and variability. This resilience is crucial for maintaining services for people and protecting the natural environment now and in the future.

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How does it work?

  • Our professional and knowledgeable team excels in assessing the health and condition of assets.
  • We conduct comprehensive 360-degree investigations, supported by an evidence pack that includes contextual, high-resolution photographs, offering a complete insight. This enables our clients to have full confidence and understanding of the state of their metering portfolio.
  • Any issues with the asset’s condition are promptly reported to our clients, accompanied by detailed evidence to facilitate swift resolution.


  • We provide irrefutable evidence to support our conclusions. Our Field Agents capture up to three photographs per visit, not only confirming meter readings but also offering contextual images that provide a comprehensive 360-degree view of the asset’s condition.
  • In case of any issues, we compile a detailed evidence pack, facilitating a prompt and effective resolution through bilateral channels.
  • Our service offers actionable insights to support asset health and maintenance, delivering thorough 360-degree insights into any problems to ensure a swift response.
  • Safeguarding customer relationships, we ensure that trust remains the cornerstone between water suppliers and their customers.
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What our customers say about Occutrace

It is our ambition to deliver quality service and actionable results to the utility companies, national water retailers and wholesalers and MOSL. Hearing customer feedback about the team and the way we work together is invaluable.

Contact Now

Get in touch with us today to book a consultation with the Occutrace team.

0141 280 9590

100 Brand Street, Glasgow, G51 1DG