Case Studies
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Occutraces’ Swift Resolution of Duplicate SPID Dispute Leads to Full Payment Recovery
Discover how Occutraces’ expertise in water and debt collection, we proactively resolved disputes, clarified the correct water retailer, and guided the customer to full payment without incurring disconnection costs.
Occutraces’ Rapid Verification of Ownership Sparks Customer Engagement and Debt Resolution
Explore how Occutraces’ expertise in water and debt collection, resolved a challenging Collect and Disconnect case by verifying ownership through tap testing, enhancing customer engagement, and driving the resolution of outstanding debt
Occutraces’ Confirms Accurate Occupancy Data that Reduces Debt and Boosts Billing Accuracy
Learn how Occutrace utilised multi-channel communication to provide accurate occupancy data resulting in reducing outstanding debt for previous customer while enhancing market data, improving settlement accuracy, and enabling precise billing for actual usage.
Occutrace Achieves 100% Success Rate for Visits in Complex Shopping Centres
Learn how Occutrace can support you with Specialist Meter Reads. Using our expertise to tackle our clients challenges and delivered 100% successful visits for meters in complex shopping centers.
Occutrace Drives Transformative, Industry-Leading Performance for Water Retailer
Discover how Occutrace leveraged our expertise to assist a Water Retailer with a complex metering profile, delivering cyclic meter readings that transformed their market performance and positioned them as an industry leader.
Leading water and debt specialists, Occutrace, provide one stop shop for debt collections and disconnections
WIRSAE-accredited entity Occutrace helps water retailers increase customer payment rates through our specialised “Collect & Disconnect” debt recovery service, offering tailored strategies that improve cash flow and reduce disconnection costs.
Highlighting issues of non-consuming water meters in the non-household market. Project No Flow MOSL, Wave & Occutrace
Project No Flow, in collaboration with MOSL and Wave, investigates and scrutinises meters recording non-consumption. Helping to enhance the market’s understanding of the lifespan of meters and how important accurate readings are in terms of understanding water usage patterns and forecasting demands.
How Occutrace determined DMA boundaries and eliminated leakage for a large water company
Occutrace were tasked by a large water company to
assist doing an in-depth site visit on selected
properties and buildings to determine district
metered area (DMA) boundaries and eliminate
leakage.
74% non-household long unread meters resolved for Business Stream
The client had previously commissioned several well-known meter reading companies to help them overcome these problems. All had failed to deliver results despite a number of attempts. Our team brought in a new approach to identify the LUMs that numerous cyclical readers were unable to find and delivered great quality results.
54.6% of new business occupiers traced in Everflow known-to-be vacant properties
We were commissioned to research a sample of the client’s vacant business properties, having reported definitive answers as to whether properties were occupied, vacant, or demolished in 91.58% of Everflow’s cases. Smashing 54.6% of new occupiers are now on client’s books and paying their dues for the services they receive.
Exploring the root causes of the long unreads.
Project Looking Glass MOSL & Occutrace
Aim: Provide MOSL with accurate data on the root causes of Long Undread Meters (LUMs) to establish a level of accuracy currently in the market. The goal is to help trading parties better understand why meters are not being read across the country and what they can do about it.
Resolving long unread meters and legacy LUMs.
Based on performance between Apr 20 – Jul 22
The reasons behind long unread meters in the water industry are wide-ranging and often complex,with descriptions ranging from the vague to the incorrect. The key difference between Occutrace and other solutions lies in the combination of technology and people.
Verifying gaps and voids for the water wholesalers
Gap sites and occupied ‘false’ voids can increase estimated leakage figures because they are not included in estimated consumption figures, whilst the volume of water entering the system is unaffected. The goal of this project was to identify, quantify and reduce the apparent loss of water attributable to gap sites and false voids for the large water wholesaler.