New Connection Referrals

New connection referrals can be a challenging and complicated task to receive approval from the correct water wholesaler. We guarantee a stress free and supported process from conception to connection.

We are experts in resolving key problems that water and other utility companies need to address 



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What’s the challenge?

Submitting an application for a new water connection to the correct water wholesaler can be a complex and time-consuming task, requiring careful navigation to gain access to the necessary water network. Occutrace offers invaluable support to companies throughout this challenging process.

With our teams experience of over 15 years in the water industry, including 7 years specifically focused on the process of new connections, we leverage this expertise to streamline the approval process with the wholesaler. Our goal is to alleviate the stress for our customers by managing the application process and collaborating directly with the water wholesaler on their behalf. This ensures a smoother, more efficient experience and successful outcomes for all parties involved.

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How does it work?

  • We manage the entire customer journey, from conception to connection, ensuring a comfortable and stress-free experience through the complex process.

  • We provide guidance on the required supporting information and assess its quality to ensure approval.

  • We monitor progress and Service Level Agreements (SLA) to guarantee timely responses within operational code timeframes.

  • Leveraging our expertise, we streamline the process between the customer and the wholesaler, offering a trusted, stress-free experience with a single point of contact for our clients.


  • A personalised, bespoke journey for the customer, with a single point of contact. No queues or being passed from team to team. Consistent and helpful advice throughout the process.

  • No nonsense – we aim to secure your connection as quickly and easily as possible, handling all communication with the wholesaler on your behalf.

  • Access to the very best and most experienced members of our team, who bring over 15 years of industry expertise.
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What our customers say about Occutrace

It is our ambition to deliver quality service and actionable results to the utility companies, national water retailers and wholesalers and MOSL. Hearing customer feedback about the team and the way we work together is invaluable.

Contact Now

Get in touch with us today to book a consultation with the Occutrace team.

0141 280 9590

100 Brand Street, Glasgow, G51 1DG