Specialist meter reads
Poor data quality and erroneous data continue to plague the water market. This can damage customer relationships and reputations. Occutrace offer expertise in dealing with long-unread meters, VIP reads, trade effluent meter reads, and transfer meter reads.
We are experts in resolving key problems that water and other utility companies need to address











What’s the challenge?
Historically, poor data quality and erroneous data in the water market have burdened water retailers with a legacy of long-unread meters to track and resolve. The struggle to obtain accurate meter readings results in estimated bills, strained customer relationships, and a damaged reputation.
When water meters remain unread for extended periods, consumption estimates lead to inaccurate customer bills and incorrect financial challenges. At Occutrace, we are dedicated to reducing the number of long-unread meters in your portfolio to eliminate these issues.
Tracing and reading specialised water meters requires significant time and resources. Occutrace offers the expertise, additional time, and resources needed to address all metering and reading requests. We specialise in locating and reading long-unread meters, VIP reads, trade effluent meter reads, and transfer meter reads.

Long Unread Meters (LUM)
- On average, only 85% of meters are regularly read during cyclical meter visits, according to MOSL data. Of the remaining 15% that are unable to be read, Occutrace reach more than 80% of them.
- A blend of modern technology and traditional field research combines to create our meter reading service, which makes failed meter read visits a thing of the past.
- Outcome guaranteed. If we can’t read the meter, we will explain why. It may be that the meter has been moved or is now obstructed. Whatever the issue may be, knowing means you are able to do something about it. No fee for unsuccessful reads.
VIP Reads
- Our team are flexible enough to meet the needs of your key customers, ensuring those VIP reads are making it to the market on time every time – when YOU need them to.
- Our field force is perfectly placed to help water companies with their VIP and priority read programmes. You only pay for the meters that have successful outcomes with no charge for unsuccessful visits.
- Consistency of meter reads helps you win tender processes and provide better service to your business customers.


Trade Effluent
- Every day, an average of over 200 million litres of trade effluent are discharged into the sewerage network. Trade effluent readings can be challenging for non-household customers to understand. Often customers are unaware of their responsibility in submitting the required regular reads for trade effluent.
- Our meter reading service seamlessly integrates modern technology with traditional field research, eliminating failed meter read visits by taking on additional requirements to access trade effluent sites and educating customers.
- A bespoke service tailored to the requirements and demands of accessing trade effluent sites and meters where knowledge is passed onto the customer to ensure that companies can receive timely accurate readings in future.
Transfer Reads
- Transfer reads play a crucial role in ensuring customer satisfaction and a smooth transition when a new client is onboarded by a water retailer. These reads are subject to strict time constraints requiring water retailers to organise meter reads.
- Occutrace provides a comprehensive approach, combining desktop analysis with field operations to deliver the irrefutable evidence our water retail customers need for successful onboarding, billing, and retention of new non-household customers.
- Accurate customer data ensures a positive foundation for the relationship between water suppliers and their customers. Eliminating disputes over inaccurate billing fosters trust from the beginning.

What our customers say about Occutrace
It is our ambition to deliver quality service and actionable results to the utility companies, national water retailers and wholesalers and MOSL. Hearing customer feedback about the team and the way we work together is invaluable.
Contact Now
Get in touch with us today to book a consultation with the Occutrace team.
0141 280 9590
info@occutrace.co.uk
100 Brand Street, Glasgow, G51 1DG