transfer reads
Transfer reads, essential for customer satisfaction, are meter readings taken when a customer is switching water provider. Subject to strictly enforced time constraints, Occutrace ensures timely, accurate reads, meeting Market Code requirements and deadlines, ensuring smooth transitions and a reliable service for clients.
We are experts in resolving fundamental data problems that water and other utility companies need to address
What’s the challenge?
Over the last decade, the UK water market has transformed into a competitive landscape for non-household customers, allowing them to shop around and switch water retailers. Transfer reads play a crucial role in ensuring customer satisfaction and a smooth transition when a new client is onboarded by a water retailer.
A transfer read is a meter reading performed when a non-household customer changes their water provider. These reads are subject to strict time constraints: they must be collected between two business days before and seven business days after the registration start date. This narrow window requires water retailers to organise the reads in accordance with Market Code requirements.
Occutrace leverages expertise and knowledge to deliver timely and accurate transfer reads, ensuring companies can rely on us to meet the required deadlines and fulfil the necessary readings for transferring clients.
How does it work?
- Occutrace provides a comprehensive approach, combining desktop analysis with field operations to deliver the irrefutable evidence our water retail customers need for successful onboarding, billing, and retention of new non-household customers.
- Our UK field agents locate and read meters, updating location notes with precise GPS coordinates and high-resolution photographs. This information is managed in real-time through our cloud-based app, ensuring immediate access and accuracy.
- Should any issues arise—whether customer-related or wholesale—you’ll be promptly informed.
- Our professional and experienced team is dedicated to exceeding customer expectations and meeting their demands.
Benefits
- Enhanced Customer Service and Communication. Accurate customer data ensures a positive foundation for the relationship between water suppliers and their customers. Eliminating disputes over inaccurate billing and fosters trust from the beginning.
- Irrefutable Evidence Packs. Our engineers on site take up to three pictures per visit. These photos not only confirm the meter readings but also provide contextual images, making the meter reading process as seamless as possible.
- Improved Billing Accuracy. Accurate billing leads to better customer retention and a higher propensity for timely payments. Enhanced billing accuracy directly contributes to increased customer satisfaction and loyalty.
- Industry-Specific Software Solutions. Our software and systems are specifically designed for the water sector, built from the ground up to address and overcome widespread industry challenges.
What our customers say about Occutrace
It is our ambition to deliver quality service and actionable results to the utility companies, national water retailers and wholesalers and MOSL. Hearing customer feedback about the team and the way we work together is invaluable.
Contact Now
Get in touch with us today to book a consultation with the Occutrace team.
0141 280 9590
info@occutrace.co.uk
100 Brand Street, Glasgow, G51 1DG