Vacants

Waterwise reports that 30% of the UK’s public water supply is used by businesses and institutions. MOSL estimates a £6 million annual loss in the water market due to inaccurate data. With constant business changes, water suppliers face lost revenue, increased costs, and additional resource demands to manage data issues.

BOOK A CALL

We are experts in resolving key problems that water and other utility companies need to address

What’s the challenge?

According to Waterwise, around 30% of public water supplies in the UK (over three billion litres a day) are used by non-household customers such as businesses, schools, gyms, hospitals, and hotels. The MOSL reports estimate a resource loss valued at £6 million annually in the water market due to inaccurate data management, with customer and premises details accounting for the largest proportion of this cost.

With 335,000 companies registering and 231,000 ceasing trading each year, keeping up with information updates is demanding. As a water supplier, this leads to multiple consequences, including lost revenue, increased collection costs, wasted effort chasing erroneous debt, unrecoverable legal fees, wholesale settlement mismatches, and the need for extra resources to manage it all. Occutrace is leading the way in helping water companies by verifying occupancy in our services including verification, vacants with consumption and desktop and phone tracing.

Verification

At present, according to the most recent MOSL reports, there is an estimated loss in resource valued at £6 million per annum in the water market that is simply poured down the drain as a result of managing inaccurate data. Data related to customer and premises details account for the largest proportion of this cost.

Occutrace is leading the way in helping water suppliers to verify and obtain fine quality data about their vacants and business (or non-household) premise occupiers.

Occutrace can offer a blended approach of desktop and field work to give our water retail customers the irrefutable evidence they require to successfully verify non-household customers.

Learn More

Vacants with Consumption

Despite being officially recognised as vacant, many non-household properties may still record consumption that goes unnoticed by companies. Unnoticed consumption can have significant financial and reputational implications.

Occutrace delivers a solution that integrates desktop analysis with on-site fieldwork, equipping our water retail clients with the solid evidence necessary to effectively bill, and retain non-household customers.

Accurate vacant data enables the determination of whether a property is genuinely vacant or occupied without the water company’s awareness. Occutrace assists companies in billing accurately, preventing unnoticed consumption from accumulating into a substantial bill, or leak.

Learn More

Desktop and Phone Tracing

In an industry beset by historically poor data issues as well as by frequent change of hands in the NHH properties, Occutrace is helping water suppliers to validate and obtain fine quality information about their vacants and business premises occupiers.

We perform remote trace work, combining diligent desk research with phone calls allowing for a higher accuracy rate – saving our customers money at every step of the process.

Save money and resources. Avoid drawn out debt recovery battles. You can also save your team precious time that they can allocate to another tasks.

Learn More

What our customers say about Occutrace

It is our ambition to deliver quality service and actionable results to the utility companies, national water retailers and wholesalers and MOSL. Hearing customer feedback about the team and the way we work together is invaluable.