Vip and cyclic meter reads

Our field force is perfectly placed to help water companies with their cyclic and VIP read programmes. You only pay for the meters that we resolve with no charge for unsuccessful visits.

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We are experts in resolving key problems that water and other utility companies need to address

What’s the challenge?

Where water meters are left unread for significant periods of time, consumption is estimated leading to inaccurate customer bills and financial settlement challenges. These inaccuracies create unnecessary and expensive issues for both water supplier and customer – including the risk of regulatory penalties. You are also left wtih the cost of repeated visits which often result in the same problem of being unable to locate or access the meter.

At times standard bi-annual or monthly reads might not suit your customer for various reasons. Visits may require appointment setting, some two-men lifts could be required or it could be a key customer who needs a bespoke read cycle. Often standard meter read providers are limited by the amount of time they can spend on each site visit – Occutrace can provide services to overcome these challenges.

Regardless of the reason, our team are flexible enough to meet the needs of your key customers, ensuring those cyclic reads are making it to the market on time every time – when YOU need them to.

How does it work?

A blend of modern technology and traditional field research combines to create our meter reading service, which makes failed meter read visits a thing of the past.

Our UK field agents find and read the meters, then they update the location notes, the inch perfect GPS coordinates and high resolution photographs. All of this is handled in real-time with our cloud-based app – all ready for the next reader (and the ones after that) who can easily find and read the meter from there on in.

Should problems be encountered – customer or wholesale issues – you’ll be made aware.

What matters in our world is either finding a meter and getting a read, or identifying a problem clearly along with providing irrefutable evidence for the retailer (or wholesaler). We will name the problem and then we can come back once equipped to fix it. When it comes to internal reads or vacants we can also use our desktop research agents to update or validate data.

No fee for unsuccessful visits as you will only be charged for the meters we resolve.

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Benefits

Outcome guaranteed. If we can’t read the meter, we will explain why. It may be that the meter has been moved or is now obstructed. Whatever the issue may be, knowing means you are able to do something about it.

Consistency of meter reads helps you win tender processes and provide better service to your business customers.

Irrefutable evidence to back up our conclusions. Our engineers on site will take up to three pictures per visit to not only confirm the meter read but give contextual images to make the meter simple to find the next time around. This “one and done” approach means that we have never had to revisit a long unread meter a second time. Should the engineer be unable to read the meter, they will provide an evidence pack to allow a bilateral to be raised and resolved via that route.

Helps to avoid financial / performance penalties from MOSL and improve compliance.

Improved customer billing accuracy leading to better customer retention and greater propensity to pay.

Learn More

Benefits

Outcome guaranteed. If we can’t read the meter, we will explain why. It may be that the meter has been moved or is now obstructed. Whatever the issue may be, knowing means you are able to do something about it.

Consistency of meter reads helps you win tender processes and provide better service to your business customers.

Irrefutable evidence to back up our conclusions. Our engineers on site will take up to three pictures per visit to not only confirm the meter read but give contextual images to make the meter simple to find the next time around. This “one and done” approach means that we have never had to revisit a long unread meter a second time. Should the engineer be unable to read the meter, they will provide an evidence pack to allow a bilateral to be raised and resolved via that route.

Helps to avoid financial / performance penalties from MOSL and improve compliance.

Improved customer billing accuracy leading to better customer retention and greater propensity to pay.

Learn More

What our customers say about Occutrace

It is our ambition to deliver quality service and actionable results to the utility companies, national water retailers and wholesalers and MOSL. Hearing customer feedback about the team and the way we work together is invaluable.