OUR PROMISE

WE HELP UTILITY COMPANIES optimise their revenue Through the power of accurate data.

IMPROVE CUSTOMER EXPERIENCE. MAXIMISE REVENUE. IMPROVE REGULATORY COMPLIANCE.

CASE STUDIES

We are experts in resolving key problems that water and other utility companies need to address

Tackling the challenges



Revenue Assurance

We help increase cash flow for clients by minimising revenue loss from outstanding non-household water debt. Learn more



Customer Service

We can help improve poor quality of customer relationships caused by inaccurate data or billing. Learn more



Market Settlement

We can improve wholesale settlement accuracy caused by inaccurate data of long unread meters. Learn more



Compliance and League Tables

We can help reduce exposure to

regulatory fines and reputational

risks. Learn more



Occupier Data

We can resolve the lack of information about property occupiers, assets or state of assets. Learn more



Leakage and UFW

We can help minimise lost revenue from unlawful water consumption. Learn more

WHY CHOOSE US

Why choose Occutrace?



Industry experience

In the world’s first competitive water market, technology can be your edge. We are proud to lay claim to being the only business to combine bespoke app technology with physical checks. For you, as our customer, this means our service is highly efficient and highly accurate.

Flexibility

Occutrace can easily scale up or down to suit our customers requirements. There is no project too big or too small. Our software and systems were initially created for the water sector while being a functional solution for the wider utility industry. Built from the ground up to overcome widescale industry issues, they are also easy to adjust to any utilities market.



No risk

We’ve cancelled abort fees for our Long Unread Meters customers. With Occutrace, you only pay when we actually read the meter, not when we attempt and fail to. No value to you? No charge.



High success rate

If the data cannot be obtained, you will know WHY this happened. Our team utilise desktop and phone tracing mixed with our own proprietary AI software to give you definitive answers that cannot be provided using software alone. Our focus is on finding the root cause and communicating it back to you, not performing a routine visit or desktop checks.

What can Occutrace do for YOU

We deliver a one stop shop service to resolve non-household outstanding water usage debt combining debt collection and temporary disconnections into Collect & Disconnect. As a WIRSAE and WIRS accredited entity, we ensure that this process runs smoothly taking away reputational risks for the water provider while reducing aged debt value and increasing cash flow.

We will take care of your Specialist Meter Reads and find your Long Unread Meters when no-one else can. Additionally, we will provide the current status of Long Unread Meters, VIP & Cyclic Meters and Trade Effluent our field investigators have visited. This information puts you in control, allowing you to take corrective action with the wholesaler to resolve issues.

We help water wholesalers in tackling the challenges of DMA management and unaccounted-for water whilst meeting their leakage targets. We can trace non-consuming meters, illegal connections, water consumption and identify gap sites or voids. Our specialists prevent illegal connections by guiding customers in New Connection Referrals a hassle-free process through the correct channels and applications.

We will solve your vacants problem by identifying or validating current business property occupier. You will receive definitive answers as to where properties were occupied, vacant or demolished, supported by irrefutable proof. Providing highly accurate insights into Vacants with Consumption and Verifications, our team utilise desktop and phone tracing mixed with our own proprietary AI software.

Meet Our Team

What our customers say about Occutrace

It is our ambition to deliver quality service and actionable results to the utility companies, national water retailers and wholesalers and MOSL. Hearing customer feedback about the team and the way we work together is invaluable.