Occutrace has successfully completed Project No One Home, a Market Improvement Fund (MIF) initiative sponsored by SES Business Water focused on improving how Long-Term Vacant (LTV) properties are managed across the non-household water market.
The project trialled a technology-led, proactive approach, combining desktop analysis with targeted site visits. While access limitations and meter compatibility restricted the number of Limpet monitoring devices installed, the structured methodology delivered strong results improving data accuracy, uncovering occupancy discrepancies, and identifying opportunities for revenue recovery from incorrectly classified vacant properties.
One key operational learning was the benefit of prioritising externally located meters, where access success rates are higher. The project also highlighted wider challenges, including fragmented data ownership and ageing records, reinforcing that effective LTV management requires more than technology alone.
Importantly, the trial demonstrated that occupied sites identified during LTV investigations represent a valuable commercial opportunity, helping improve overall project viability.
The insights from Project No One Home will help shape future market improvement initiatives by strengthening tracing processes, improving data validation, and supporting more coordinated, flexible approaches across the industry.
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This project is funded by the Market Improvement Fund. The Market Improvement Fund was set up to fund innovative projects that will benefit the non-household water market and its customers. The fund is overseen by the Strategic Panel (including project selection, funding allocation and progress of work) and administered by MOSL.